Pre-Order Policy

Pre-orders must be sent to our manufacturers in Spain for production. This type of order has a delivery date of 8-12 weeks from the date of purchase.

50% deposit to confirm the order is required, and 50% payment upon delivery. No cancellations accepted after 24 hours of confirmation. 

Pre-orders may only be cancelled during the first 24 hours following confirmation. In this event, the full deposit will be refunded. In the event that it has been paid by credit or debit card, the fees charged by the credit card companies for the use of this payment method will be deducted from the refund. In the event that the order arrives: damaged, wrong items have been received, missing piece(s), or any other type of possible issues, Macral Design will proceed with the replacement or repair, if applicable, at no cost as soon as possible. But special orders are NEITHER returnable NOR refundable; for special orders are furniture specifically and exclusively manufactured for a client in specific, and thus, Macral Design DO NOT accept any return on special/ pre-orders.  

Once your order arrives, it will be shipped as soon as possible to the shipping address provided.

 You can contact us any time to know the status of your order or to ask any other question(s).

Customer support: 305-471-9041

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